Returns, Refunds & Complaints Policy
Fresh Flowers Guaranteed in West Brompton
At West Brompton Florist, our commitment to delivering the freshest flowers in West Brompton is at the heart of our service. As a trusted local florist, we serve households and businesses throughout the community with high standards of quality and customer care. Every bouquet and arrangement is handcrafted with attention to freshness, ensuring your flowers arrive vibrant and long-lasting.
Damaged-on-Arrival Policy
We take extensive care in packing your flowers, but in the rare event that your order arrives damaged or not up to our expected freshness, please contact us within 24 hours of delivery. Our team will request clear photos of the affected flowers, including the packaging, to better understand the situation. This quick reporting helps us resolve the issue efficiently and maintain our Fresh Flowers Guarantee in West Brompton.
Freshness Window
West Brompton Florist guarantees that our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to the included guidelines. If your flowers do not meet this standard, please let us know within this five-day window so that we can address your concerns. Our team is dedicated to supplying only premium blooms, and your satisfaction is paramount to us.
Refunds and Replacement Options
Your trust in our local florist service is important. If your flowers arrive damaged or do not meet our freshness standards, we offer the following options:
- Replacement: We can arrange for a fresh bouquet to be delivered to you at the earliest possible opportunity, at no extra charge.
- Full Refund: If a replacement is not suitable, you can opt for a full refund for the affected portion of your order.
To process your refund or replacement efficiently, please contact us promptly and provide any necessary information or photos. All refund transactions are processed via your original method of payment, and you will receive a confirmation when your request has been completed.
Our Complaints Process
We strive to address every complaint with professionalism and courtesy. If you are dissatisfied with any aspect of your order or our service, please get in touch as soon as possible, providing all relevant details and your order reference. Our customer service team reviews every complaint thoroughly and aims to resolve the issue within three working days. We will discuss the outcome with you and, if appropriate, offer compensation in line with our policies.
Our Commitment to West Brompton
As your neighbourhood florist, West Brompton Florist is proud to be a trusted supplier for both homes and businesses in the area. We value our local reputation and work hard to ensure your experience is always positive. If you have any concerns regarding your flowers, delivery, or our service, you can rely on us to put things right as quickly as possible.
Thank you for choosing West Brompton Florist – where freshness and customer satisfaction are our promise.
