Welcome to the Terms & Conditions for West Brompton Florist, a dedicated online flower delivery service for West Brompton and the surrounding areas. These Terms & Conditions govern all purchases made through our website or mobile services. By placing an order, you acknowledge you have read, understood, and agreed to be bound by these terms. If you do not agree, please do not proceed with your order.
These Terms & Conditions apply to all customers making online flower delivery orders for addresses within West Brompton and neighbouring locations. Both individual and business customers are covered, and separate arrangements may apply for corporate or event orders. We may update these Terms & Conditions from time to time, and such changes will become effective when posted on our website. Please review these terms regularly to stay informed of any updates.
Orders for flower delivery in West Brompton can be placed directly via our website. Simply browse our available floral arrangements, add the desired items to your shopping basket, and proceed to checkout. When placing an order, you will be asked to provide accurate delivery details, the recipient’s address, and preferred delivery date. Please ensure all information is correct as we cannot be held liable for delayed or failed deliveries due to incorrect details.
When your order is submitted, you will receive an on-screen confirmation and a summary of your order. Receipt of this confirmation does not constitute acceptance of your order, but indicates that your order has been received. Formal acceptance takes place only when your payment is approved, your order is dispatched, and you receive a further email confirming your order has been processed and is on its way. If, for any reason, we are unable to fulfil your order (for example, due to product unavailability or delivery address issues), we will notify you as soon as possible and issue a full refund if applicable.
While we strive to replicate all product images and descriptions, flower varieties, colours, and packaging are subject to availability. If required, we reserve the right to substitute any product with an item of equal or greater value and similar style and quality, especially during peak floral periods such as Valentine’s Day or Mother’s Day. Any substitutions will be made with the recipient’s satisfaction in mind. If a significant change is necessary, we will endeavour to consult you in advance; however, timely delivery may sometimes require immediate action.
All prices on our website for flower delivery in West Brompton are displayed in Pounds Sterling (£) and include applicable VAT where relevant. We reserve the right to change product prices or delivery charges at any time. The price charged will be the price in effect at the time you place your order.
Payment can be made using major credit or debit cards accepted by our payment processor at checkout. All payments must be authorised before dispatch. We take reasonable steps to ensure payment security by using third-party secure payment gateways. West Brompton Florist does not retain your card details beyond the completion of your transaction.
Flower deliveries are available throughout West Brompton and surrounding areas as specified on our website. Each order will be delivered to the address provided at checkout. Delivery dates and times are subject to availability and local conditions. We will make every reasonable effort to deliver your order on the requested date; however, specific delivery times cannot be guaranteed unless otherwise stated.
If the recipient is not available at the time of delivery, we may leave the delivery with a neighbour or in a safe location nearby, and a card will be left explaining where the flowers were placed. Where this is not possible, we will attempt to re-deliver or contact the customer for further instructions. Additional delivery attempts may incur extra charges.
If you wish to cancel your order, you may do so for a full refund provided we receive written notice of your cancellation at least 24 hours before the scheduled delivery date. Cancellations received after this time may not be eligible for a refund, particularly if your flowers have already been prepared or dispatched. To request an amendment to your order (such as changes to the recipient’s address or card message), please contact us as early as possible. We cannot guarantee that changes can be applied if the order is already being processed or delivered.
Orders for same-day or next-day flower arrangements in West Brompton are treated as immediate, and may not be cancelled or amended once placed. Please check your details carefully before confirming your order.
Fresh flowers and perishable goods are exempt from the usual right to return under the UK Consumer Contracts Regulations. However, if you or the recipient are not satisfied with the quality or condition upon delivery, please contact us within 24 hours of receipt to discuss a replacement or refund. Photographic evidence may be required to process your complaint. Refunds or replacements are provided at our discretion and do not affect your statutory rights where goods are defective or not as described.
To the maximum extent permitted by law, West Brompton Florist shall not be liable for indirect or consequential loss, loss of profit, or any damages arising out of or in connection with your use of our website, our flower delivery services, or any product supplied. Our total liability to you in respect of all losses arising under or in connection with any contract for sale of goods to you shall not exceed the total value of your order.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded or limited under English law. We cannot accept liability for failure to deliver your order or for any delay where such failure or delay is due to events outside our control, including but not limited to severe weather, traffic disruptions, or force majeure events.
You agree not to use our services for any unlawful or prohibited purpose, and you warrant that any information provided by you is true and accurate. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You accept responsibility for activities that occur under your account or placing orders from your device.
All content on the West Brompton Florist website, including but not limited to images, product descriptions, design, and branding, remains the intellectual property of West Brompton Florist or its licensors. No content may be copied, reproduced, or reused without prior written permission.
All personal information provided for processing and delivering your flower order in West Brompton is handled in accordance with current UK data protection laws. Your data will only be used for processing your order, communicating with you regarding your purchase, and as otherwise permitted or required by law. Full details are available in our Privacy Policy.
These Terms & Conditions and any disputes arising from them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes relating to or arising from these Terms & Conditions or your use of our flower delivery services in West Brompton.
If any part of these Terms & Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect and shall be interpreted so as to best give effect to the original intention of the parties.
If you have any questions or concerns about these Terms & Conditions, or require assistance with your flower delivery order in West Brompton, please refer to the customer service section of our website for details on how to reach us. Our team is committed to providing a high standard of service, ensuring every West Brompton flower delivery meets your expectations.
These Terms & Conditions, together with your order confirmation and our Privacy Policy, constitute the entire agreement between you (the customer) and West Brompton Florist in respect of your purchase. No variation of these terms shall be effective unless agreed in writing by West Brompton Florist.
Thank you for choosing West Brompton Florist for your online flower delivery needs across West Brompton and neighbouring districts.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Brompton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Brompton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
